Strategic, proactive, responsive, understanding. Learn why Onestop IT care.
Our belief is that communication and honesty are vital to building trust. We value transparency internally within our team culture and that translates to the work we do with our clients. We will involve you in every step and be transparent about our capabilities to meet your requirements.
Understanding your business needs, objectives and struggles enables us to be more proactive in the way we provide you with IT support. We achieve this by working closely with you to translate these needs into action plans to support and develop your business.
Intelligent Glue is our unique Operational Maturity Model (OMM). It tracks the performance of an organisation as its relationship with technology changes over time. We can see how IT decisions are made and the impact they will have on the wellbeing of the organisation.
Our model has five levels that show how the systems are performing:
- system uptime
- day to day characteristics
- commercial impact
- cultural impact
- Senior Management feelings and the impact on the owners
We guarantee that your business will run better or you get your money back. This will be measured through reduced service tickets and reduced downtime.
Still not sure? Then our guarantees will give you peace of mind:
- 90 Day walk away option during the on‐boarding period.
- 90 Day refund of all support charges during the on‐boarding period.
Our guaranteed care promise also includes free coffee if we don’t respond on time to support requests.
The team at Onestop provide a reliable, punctual service in a straightforward manner which minimises stress at times that could otherwise be fraught. In over six years of providing support for our medium sized business they have never failed to resolve any issues we have promptly and, importantly, to explain the steps they have taken.
Gareth Hoskins Architects
Onestop are undoubtedly the most pro‐active IT company we have dealt with over the last 28 years. Their service does not stop at just being pro‐active as they action all tasks quickly and efficiently, just as you would expect from a professional company
Souness and Boyne
The query was dealt with very quickly and efficiently and involved coordinating with our software supplier by phone. Many thanks for making this a painless exercise.
Social Investment Scotland
I have always found Onestop IT Solutions to be very professional in dealing with client issues and they go out of their way to provide a thorough and friendly service. They use the latest cloud based technologies at a very cost effective price. Onestop IT Solutions are a valued partner and can do the same for your business.
We've been using Onestop IT for a number of years and have always found their service second to none. Taking ownership of the problems and seeing them through to the end. A start to end quality service