• When is the last time you assessed your IT security?

  • We've been making a difference in IT support for Edinburgh and Glasgow since 2003

  • We will provide you with a clear IT strategy and consulting to drive growth for your business

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Our IT helpdesk customer satisfaction in real-time for the last 90 days

Our IT support team is committed to resolving tech issues in a timely manner and to ensure your staff can continue to work with minimal downtime. Here is our end-user satisfaction rate in real-time, for the last 90 days:

What our clients say

We have been working with Onestop IT Solutions for a number of years now and our customer experience has only ever been a positive one. Their team are very professional, responsive and customer focused. We highly recommend this company to take care of your IT ...
Peter Hellsten ( Call-in Homecare Limited )
Onestop IT Solutions have provided my business with IT support for a considerable length of time now and the service which Allan has personally given my business has been excellent. However small the problem is he is there to help. I would highly recommend All...
Andrew Sinclair ( The Sinclair Partnership )
I have always found Onestop IT Solutions to be very professional in dealing with client issues and they go out of their way to provide a through and friendly service. They use the latest cloud based technologies at a very cost effective price. Onestop IT Solut...
Calvin Dick ( RZ Group Limited )
Very helpful with plain English speak not gobbldigook!
Maureen Hardiker ( National Mining Museum of Scotland )
These guys really get it when it comes to customer ownership. Fantastic service always - Onestop IT really are great.
David Reid ( RZ Group Limited )
I have employed the services of Onestop now at 3 separate companies and when setting up a new system or business they are the first port of call to get the IT and communications side of the business sorted. You will find it hard to get a more thorough and prof...
David Lewington ( Viro Limited )
I worked with the team at Onestop for over three years in a company that has saw rapid expansion. Throughout this period Onestop IT worked with us to develop scaleable solutions that are both stable and cost effective.
Barry Hynd ( Scottish Business Networks )
The technician was in today to reset our administrator passwords, install the monitoring software etc. I was very impressed with the service he provided, we got better advice/support in the couple of hours he was here than we had from our previous support comp...
Stuart Marshall ( Biobest Limited )
The operator was very helpful, cheerful and dealt with my problem quickly, very efficient. Thank you
Karen ( Libertus Services )
At Imaginate we really appreciate the level of service we get from Onestop IT - always friendly and helpfulĀ 
Valerie Reid ( Imaginate Limited )
The team at Onestop provide a reliable, punctual service in a straightforward manner which minimises stress at times that could otherwise be fraught. In over six years of providing support for our medium sized business they have never failed to resolve any iss...
Nialliain Wright ( Gareth Hoskins Architects )
"This was my first time working with onestop, very easy to work with and very helpful. Many thanks for setting up my insphire system."
Brian ( MV Commercial )
Hi, Just wanted to say thanks to Michael for fixing my printer preferences so quickly this morning, I have been having the same problem for months now and glad I took the time to phone and have this resolved so quickly!
Emma ( Professional Linen Services )
Onestop are undoubtedly the most pro-active IT company we have dealt with over the last 28 years and recommending them to others is a safe option as we know this will not have a negative effect on business relationships. Their service does not stop at just bei...
Adam Souness ( Souness & Boyne Limited )

IT strategy planning

Traditionally, IT support has been regarded as a functional area. However, employing a strategic approach to technology can help reduce business costs and deliver a meaningful experience to your staff, clients and partners alike. We can help you design and implement an IT strategy that will support and drive your company's development following your business goals. We will also discuss your growth plans to ensure we deliver sustainable IT solutions that can grow and your business grows, so you can be more!

Links

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Source: 

Client Heartbeat Quarterly Customer Service Review

Latest blog posts

Did you know, research across the British business sector revealed that 70% of IT security breaches are caused by human error.  To combat this IT security risk and safe guard your business, you need to establish an effective human firewall of informed employees. One of the key methods cybercriminals are using is ransomware, most famously the Crypto-locker malwar...

IT support options

  • Call Service Desk >

    You're human, and your support should be too. Speak to a member of our Glasgow and Edinburgh support team on the phone, available Monday - Friday, 8:30 am - 5:30 pm

    0131 5100 100

    Still using fax? We can accept that too!

    0131 5100 200

  • Ticket by Email >

    Send an email to Help Desk to communicate with our IT support team. A ticket will be automatically created and we will respond to your request as soon as possible.

    Submit a ticket

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