We'll take care of your IT infrastructure so you spend less time worrying and more time working towards your business goals!
We ensure that any downtime you encounter will be reduced to an absolute minimum, providing a smooth sailing experience for your business.
You'll have access to our experienced team of IT specialists who genuinely care for your team.
IT can be extremely confusing, which means understanding what’s right for you and your business is a challenge that many businesses put off. With Jera, we can work together to build your very own bespoke IT support plan. Why not make a start by taking a look at our support packages so you can choose what’s right for your business.
Get in touch and we can find out more about your business, e.g. no. of staff, no. of computers, standard of tech, etc.
Our tech specialists will advise you on choosing the necessary IT support package for your business.
Focus on working towards your business goals and no longer worry about your IT struggles, as we will take care of them for you!
In an increasingly digital world, almost every company will use technology to a greater or lesser extent. For most companies, managing their IT infrastructure is a full-time job in itself. Ensuring you have technology solutions you can rely on can save a business time and money. Businesses also have a responsibility to their customers to ensure that the technology they invest in is easy-to-use, safe and keeps their data secure.
Many companies won’t have the time or expertise to ensure their IT remains compliant, up-to-date, and effective. Even if you do have the expertise in-house, you may not have the resources or resilience to dedicate to IT support services. Trying to do everything yourself and not trusting professional services when it comes to IT, it’s often where companies run into trouble. Wouldn’t it be nice to just focus on growing and managing your business instead?
We aim to make your IT support as seamless and as efficient as possible, ensuring that your business enjoys the maximum advantage from its investment in technology. To enable you to do this we can provide the following bespoke IT support services:
Unlike other providers in Glasgow and Edinburgh, we focus on your business first. By understanding your structure and needs, we can build an IT support system around you. This means your staff can trust that the technology solutions they use every day will provide them with what they need to concentrate on their job. We recognise that outsourcing your IT support services is an investment and we want to help you to maximise the benefits of this.
We are proud that our customers recognise us as innovative and proactive. We believe in developing strong working relationships with our customers through transparent communication and a true understanding of your business. Our years of expertise and up-to-date knowledge mean we can ensure you are getting the IT support services you need to run your business, without worrying about your technology.
Our managed IT support services allow you to pick and choose from the options you need, to ensure that your IT becomes one less thing to worry about.
Our services cover:
A good managed IT support provider should become an extension of your team and work with you to create IT infrastructure and systems that allow your business to run smoothly and continue to grow. They will bridge any gaps you may have in your own IT knowledge and ensure that your technology is compliant, efficient, and reliable. As experts in IT, they can also support you with making use of new technologies, ensuring your business remains up-to-date. You can read more about how managed IT support can help your business in our blogs!
Our blogs take you through the things you need to consider when looking for an IT support provider. Ultimately you want a provider who will work with you to find the right solutions and who cares about your business.
The protection of customer information has always been important but the introduction of GDPR in 2018 has thrown a spotlight on it. When looking for IT support, it is important to check that the supplier you will be working with is GDPR compliant before you start to hand over your systems. Not taking the time can check can leave you vulnerable to fines if you were to suffer a data breach. Look for a detailed privacy notice and ask for more information if needed. You can find our privacy policies linked at the bottom of this page.
Most IT support providers will work to a Service Level Agreement (SLA) contract when providing IT services. Some providers might have standard SLAs, whilst other may work with each client to agree an SLA that works for both parties. It is important to set realistic SLAs; companies whose response times seem too good to be true may cut corners to meet their deadline for response. Technology can be tricky, so an SLA that recognises some solutions take time is more likely to get results that will last.
Technology can go wrong at any time of day, and we are increasingly moving away from a typical 9-5 workday. That’s why we always have someone on hand to help 24/7.
We work with a national group called HTG. We are based in Edinburgh and Glasgow and deliver IT support services to both cities and central Scotland. Working with HTG allows us to work with partners elsewhere in the country to deliver our services across the UK.
We are so confident of our ability to deliver, we guarantee that your business will run better, or we will give you your money back. For us, a business IT system that is running well is evidenced through fewer service tickets and reduced downtime.
It is so important that you have full confidence in whoever delivers your IT Support, but if you are still not sure then our guarantees will give you peace of mind:
Many people have a question about IT support. "How much does it cost?" IT support isn't just one price, but there are factors that will affect the cost of your service. Here's what you need to know!
Are you looking for an IT company to help with your business? If so, you should know that outsourcing can be a great option! 1) You can focus on what you do best: running your company instead of worrying about technology. 2) It will free up time and resources because there are more people working on the same project. 3) Your tech solutions will always stay up-to-date and secure without any hassle or expense to yourself.
Running a business is no easy task. You have to keep up with the latest IT trends and updates, be aware of any security vulnerabilities, and decide which software to use. This can sometimes feel like too much for one person or team, so it's understandable when businesses are sceptical about outsourcing IT support. But if you choose wisely, there are many benefits! This blog post will go over 5 reasons why IT support should be outsourced in favour of company growth and success.
With businesses relying on technology to empower their services, having reliable Managed IT Support in Edinburgh, Glasgow, Aberdeen and Central Scotland has never been more important.
Outsourcing IT Support Services in Scotland is a wise move for SMEs. There are numerous IT Support providers covering Edinburgh, Aberdeen, Glasgow and central Scotland areas and they all package their services in different ways. At Onestop we provide a wealth of products and support to meet the needs of our SME IT customers. Broadly speaking our IT Services divide into IT Support and Managed IT Services. We work with each customer to create an individual package of services that meets their needs, often pulling in elements of both IT Support and Managed Services.
The Onestop IT team have been nothing short of excellent and their patience with me has been saint-like. Thanks for all your help.
We've been using Onestop IT for a number of years and have always found their service second to none. Taking ownership of our IT problems and seeing them through to the end. A start to end quality service.
