At Onestop we know that IT is seldom a solution in itself but rather part of a well-designed IT strategy to maximise the efficiency of your business. It should facilitate and support your current activities while laying the groundwork for future expansion.
It’s not what you do but the way that you do it
Even if the ideal solution to a company’s IT requirements can be obtained off-the-shelf there is no reason that it shouldn’t be part of an overall bespoke solution. Indeed, the prospects of success are greatly improved when all circumstances are included in strategic planning.
Onestop IT designs bespoke support and infrastructure packages for your existing systems by considering both your current organisational structure and your plans for the future.
The tendency of IT systems to evolve in response to business needs can cause unforeseen issues with support and forward planning. We will work with you to determine the best way to bring your current systems up-to-date and to position them so that they can scale up to cope with the new challenges your company faces.
It’s important while doing this to ensure that any new procedures dovetail with your current guidelines and policies, failing to do this risks jeopardising the intended gains. Equally important is involving your staff and incorporating their feedback to fine tune the solutions.
IT strategic planning will focus on both the actual technologies used, but also the human capital, IT risk management and cost management.
Designing for the present and for the future
When designing your IT strategy, we will:
- Consider your organisational requirements for IT infrastructure
- Build scalable IT solutions that can grow with your business
- Design procedures that comply with existing company guidelines and policies
- Seek to understand and incorporate your staff’s feedback into the solutions we deliver
If you can’t measure the results of your IT Strategy, you can never know that it is truly working for you. At Onestop IT being able to demonstrate tangible improvement is key to our service.
Intelligent Glue is our unique Operational Maturity Model (OMM). It tracks the performance of an organisation as its relationship with technology changes over time. We can see how IT decisions are made and the impact they will have on the wellbeing of the organisation.
Our model monitors five metrics that show how systems are performing:
- system uptime
- day to day characteristics
- commercial impact
- cultural impact
- Senior Management feelings and the impact on the owners
We are confident of our ability to deliver, so confident that we guarantee that your business will run better or you get your money back. For us, a business IT system that is running well is evidenced through fewer service tickets and reduced downtime.
Still not sure? Then our guarantees will give you peace of mind:
- 90 Day walk away option during the on‐boarding period.
- 90 Day refund of all IT care charges during the on‐boarding period.
- We’ll pay for the first month of your IT support with an alternative provider of your choice.
The team at Onestop provide a reliable, punctual service in a straightforward manner which minimises stress at times that could otherwise be fraught. In over six years of providing support for our medium sized business they have never failed to resolve any issues we have promptly and, importantly, to explain the steps they have taken.
Gareth Hoskins Architects
Onestop are undoubtedly the most pro‐active IT company we have dealt with over the last 28 years. Their service does not stop at just being pro‐active as they action all tasks quickly and efficiently, just as you would expect from a professional company
Souness and Boyne
The query was dealt with very quickly and efficiently and involved coordinating with our software supplier by phone. Many thanks for making this a painless exercise.
Social Investment Scotland
I have always found Onestop IT Solutions to be very professional in dealing with client issues and they go out of their way to provide a thorough and friendly service. They use the latest cloud based technologies at a very cost effective price. Onestop IT Solutions are a valued partner and can do the same for your business.
We've been using Onestop IT for a number of years and have always found their service second to none. Taking ownership of the problems and seeing them through to the end. A start to end quality service