The quality of your phone system determines the quality of your communications which in turn has a lot to do with your business success, and no business can afford to constantly be on the back foot due to poor connectivity with employees, clients, and business partners.
When it comes down to it, you need your business to be versatile enough to make calls at any time, at any place and on any device — all without breaking the bank. If you’ve been reading our blog posts from the past few weeks and are looking for a dynamic VoIP phone system that ticks all of these boxes and many more, we recommend you look into switching your small business over to 3CX PBX.
What is 3CX PBX?
3CX are true pioneers in providing Voice over Internal Protocol (VoIP), a form of digital communication that’s surpassing the traditional telephone model, to businesses around the world.
We’ve covered how VoIP works in detail in previous blog posts, but here’s a brief reminder: instead of your phone system being hooked to a landline, everything is operated digitally via the internet in the VoIP model. It’s more efficient, more flexible and more cost-effective compared to traditional telephony.
In contrast, Private Branch Exchange (PBX) is a multiline telephone system that is primarily used to switch calls internally, typically in a business setting. Unlike VoIP, PBX communication operates via the landline.
By merging many of the best features of PBX and VoIP together, 3CX offers a more sophisticated telephone platform for businesses with many unique benefits that we’ll go into below.
What are the benefits of 3CX PBX?
One of this product’s most appealing assets is its affordability. When 3CX compared their PBX solutions of a 100-user system with their competitors, and the results weren’t even close – quite remarkably, their comparison highlighted that switching to a 3CX PBX system could potentially save you between $15,000 and $20,000 a year. Of course, it’s important to keep in mind that your business’ specific requirements may affect your savings.
Setting up a communications system can be tedious, time-consuming and complex – but it doesn’t have to be. 3CX PBX offers a more seamless solution due to its flexibility to operate either in the cloud of your choice or on-premises, requiring minimal administration and management.
In terms of daily operation, 3CX makes jobs such as adding extensions unbelievably easy. It also automates many menial tasks such as deploying updates, allowing you the freedom to use your new communications system to serve your customers and grow your business.
3. Instant Messaging & Web Conferencing
Living in the digital age, connectivity has to be instant in any business and anything short of this demonstrates an inability to adapt. 3CX PBX prevents this from happening by including an instant messaging feature as standard, allowing all parties to communicate from any device without having to install or spend money on additional apps.
The recent pandemic has underlined the importance of instant communication in the modern era, as it has forced many businesses to re-adjust and rely on digital messaging to delegate responsibilities to employees. Remote working is the new normal and its success hinges on being able to communicate effectively.
There’s a number of excellent video conferencing services now available to small businesses, offering you the ability to set up online meetings between multiple colleagues. Microsoft Teams is one of the best out there. The main benefit of MS Teams is that it’s extremely secure, protecting the privacy and security of your online meetings which may contain sensitive information. MS Teams also allows you to build on it, combining a range of other Office 365 apps into a unique working solution that maximises the efficiency and productivity of your teams.
Like MS Teams, 3CX PBX offers a video conferencing solution which is simple, versatile, and highly effective.
Setting up a conference could not be easier and joining is as simple as clicking on a link using any web browser and on any device. You may be tempted to think that online meetings are less productive than their face-to-face counterparts, however, that simply isn’t true. Using 3CX PBX, you can:
- Compile the minutes of the meeting and send them to all participants straight away
- Share files easily online, saving on cumbersome and expensive print-outs for everyone
- Gather opinions on key matters quickly and easily using a nifty polling feature
A lack of customer appreciation can instantly be demonstrated through poor communication with them. One of the most frustrating things any customer has to deal with is calling up to make an enquiry and then being passed from one agent to another, and another… This can cause your relationship with the customer to break down so much you lose their custom.
Customers want to feel special, valued and appreciated, and businesses that instantly connect with customers to address their concerns are able to foster customer loyalty.
An inability to effectively communicate can be equally damaging internally. The last thing any busy employee will want to deal with is receiving unwanted calls (from customers or fellow employees) when they are, for example, working on a crucial report to a tight deadline. In other words, they can’t afford distractions.
3CX PBX offers a simple solution to this: The Busy Lamp Field (BLF) panel. This clever feature allows employees to indicate whether or not they are available to take calls, meaning customers are only directed to those who are ready to speak with them, and employees can seal off valuable time to focus on completing important objectives.
5. Trusted Services
If you’re still unsure whether or not 3CX PBX is the right solution for you, it may be encouraging to know that by switching to them, you will be in great company. Many huge, incredibly successful businesses use 3CX PBX for their communications needs, including McDonald’s, Carlsberg, Hugo Boss, Wilson, RE/MAX, Alliance Healthcare and many, many more.
Some of the biggest businesses in the world did not simply trust 3CX by accident. They trusted 3CX because:
- They offer a service that is unparalleled
- They are motivated by the fact that their success is dependent on your success
- They provide dedicated, ongoing support through their Support Portal
- They are crystal clear about costs, so there are no hidden charges
In these wildly uncertain times, your communication with your customers and employees is more important than ever, and your ability to do so has never been challenged so much.
3CX PBX offers you a unified service which is comprehensive, easy to use and adaptable. Not only that, by offering all of the above at a very affordable price, 3CX PBX offers a dynamic form of communication that’s incredibly cost-effective.