Managed IT Support

Managed IT Support2018-06-13T10:29:17+00:00

Managing IT infrastructure is a full-time job; ensuring up-time and service delivery is a key function within modern businesses.  Onestop IT is a leading provider of fully managed IT support services in Edinburgh, Glasgow and central Scotland bringing not only technical expertise but a proven people-centric approach.

What do we do?

Our aim is to make support as seamless and as efficient as possible, ensuring that your business enjoys the maximum advantage from its investment in technology.  To enable you to do this we can provide the following bespoke services:

  • Helpdesk solutions
  • IT vendor management (increasingly vital with the advent of the GDPR)
  • IT auditing and reporting
  • Real-time monitoring and maintenance
  • Backup and disaster recovery

Doesn’t every IT company do that?

Our aim is to make support as seamless and as efficient as possible, ensuring that your business enjoys the maximum advantage from its investment in technology.  To enable you to do this we can provide the following bespoke services:

  • Helpdesk solutions
  • IT vendor management (increasingly vital with the advent of the GDPR)
  • IT auditing and reporting
  • Real-time monitoring and maintenance
  • Backup and disaster recovery

What do we do differently?

We pride ourselves on being innovative and proactive, a view shared by many of our customers.  We believe in being better, in establishing a personal relationship that is grounded in a properly constituted understanding of what you need and how we can deliver those needs.

Fundamental to our vision is a belief in transparent communications, within our company and between Onestop and their clients.  We will always have someone available 24/7 should you need advice or assistance.

When we started Onestop IT in 2003 it was with one clear goal: to bring enterprise technology solutions and best practices the SMEs at an affordable price.  This is still our driving principle.

 Our Guarantee

We are confident of our ability to deliver, so confident that we guarantee that your business will run better or you get your money back. For us, a business IT system that is running well is evidenced through fewer service tickets and reduced downtime.

Still not sure? Then our guarantees will give you peace of mind:

  • 90 Day walk away option during the on‐boarding period.
  • 90 Day refund of all IT care charges during the on‐boarding period.
  • We’ll pay for the first month of your IT support with an alternative provider of your choice.
Get in touch today

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IT Support

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 The team at Onestop provide a reliable, punctual service in a straightforward manner which minimises stress at times that could otherwise be fraught. In over six years of providing support for our medium sized business they have never failed to resolve any issues we have promptly and, importantly, to explain the steps they have taken.  

Gareth Hoskins Architects

 Onestop are undoubtedly the most pro‐active IT company we have dealt with over the last 28 years. Their service does not stop at just being pro‐active as they action all tasks quickly and efficiently, just as you would expect from a professional company  

Souness and Boyne

 The query was dealt with very quickly and efficiently and involved coordinating with our software supplier by phone. Many thanks for making this a painless exercise. 

Social Investment Scotland

 I have always found Onestop IT Solutions to be very professional in dealing with client issues and they go out of their way to provide a thorough and friendly service. They use the latest cloud based technologies at a very cost effective price. Onestop IT Solutions are a valued partner and can do the same for your business.  

RZ Group

 We've been using Onestop IT for a number of years and have always found their service second to none. Taking ownership of the problems and seeing them through to the end. A start to end quality service 

MV Commercial