We understand the various technology struggles that might create frustration for you and your team. For example, communicating with software or hardware vendors for whatever reason isn't the most streamlined process and takes up lots of productive hours from your employees. Imagine if you could eliminate the tedious and cumbersome process from something as basic as a warranty claim.
In every office, there's usually one or two colleagues who we all go to when our PC starts acting out. Unfortunately, the added pressure on them is sure to lead to performance loss and frustration. These office heroes are usually stressed out, burned out, and unproductive simply because they're on the phone talking to vendors trying to fix issues with your office equipment. Many business owners are struggling to find solutions for some of these needlessly time-consuming yet important problems. But there is a better way!
As your trusted IT service provider, we can take these tasks off of your hands and work as a liaison between you and your vendors.
As part of our IT vendor management service, we take a physical inventory of all of your hardware and software along with registrations, serial numbers, warranties, licenses and configurations. This helps limit downtime when something breaks or misbehaves. Should anything break down or not work as it should, you can simply call us and we'll investigate the issue and provide a solution in a timely manner.
Since we have the information about your IT equipment on hand, we will contact the relevant vendors on your behalf and represent your best interests. If something's broken and still under warranty, we'll work diligently with the vendor to get a replacement or if you have a personalised request for your vendors, we'll be happy to communicate it on your behalf. Meanwhile, you can go on with your business without being side tracked. One of our engineers will inform you of what has been done or is expected to be done in real time, soon after our interaction with the vendor(s).
We will work with third-party vendors to help you reduce your overall expenses and provide you with the hardware and software solutions your organisation actually needs based on your specific business model and goals. Our services range from a straightforward consultation to more in-depth infrastructure management. We will provide you with a bespoke vendor management service that ensures your business thrives and remains profitable and productive.
When your business has a central point of contact that can handle all these issues and solve them in a timely and efficient manner, your staff can put all their focus and skills into performing their tasks to a high-quality standard.
At Onestop IT, we provide IT vendor management at no extra cost with all IT support contracts. Having us on board can free your staff from the hurdle of calling dozens of vendors and allows them to stay productive in achieving your business goals. What's more, we are also fluent in "technical jargon" as ongoing vendor relationship management is part of our core business. This means we can make sure vendors supply the right solution for your business needs.
At Onestop IT we understand that a reliable and robust IT solution is a necessity to the success of your business. We are invested in providing you with personalized services that have then best interest of your business in mind, and to use our skills and technical expertise to help your business evolve.
To learn more about the IT services we can provide for your enterprise, browse through our website or contact us at 0131 5100100 or using the form to the right of this page, to have one of our professional technicians reach out to you with more details.